The challenge
While working with Grapevine as a contractor, I was tasked with developing a system that would make their lead management process more resilient. Their client’s external API occasionally went offline for maintenance or downtime, and Grapevine wanted a reliable way to ensure that no leads would ever be lost or delayed during those periods.
What we did
I designed and implemented a custom API and monitoring system that captures and queues every incoming lead in real time. If the external API is unavailable, the system securely stores the leads and automatically retries delivery once service resumes, using an exponential backoff strategy to balance efficiency and server load.
To make monitoring simple, I built a secure dashboard where the Grapevine team can see pending leads, manually trigger resends, and review detailed logs of delivery attempts. Every transaction is tracked with a clear audit trail, giving full visibility into each lead’s journey.
This solution gave Grapevine peace of mind, ensuring business continuity, data integrity, and complete control over their lead flow, even during API downtime.